Customer retention: an integrated process for keeping your best customers (Record no. 25864)

000 -LEADER
fixed length control field 00855nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140323b1997 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0195642147
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780195642148
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lowenstein, Michael W.
9 (RLIN) 188484
245 ## - TITLE STATEMENT
Title Customer retention: an integrated process for keeping your best customers
Statement of responsibility, etc. Lowenstein, Michael W.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Delhi
Name of publisher, distributor, etc. Oxford University Press
Date of publication, distribution, etc. 1997
-- 96378
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 179 p.
365 ## - TRADE PRICE
Price amount INR 395.00
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
9 (RLIN) 26734
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer satisfaction
9 (RLIN) 38900
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer service
9 (RLIN) 71400
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 0395.00
-- INR
-- 1998-08-04
-- Books India
-- 0000-00-00
-- Approval
-- 0000.
-- 00.00%
-- 00000.00
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Item location Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
          Vikram Sarabhai Library Vikram Sarabhai Library   2009-05-04 Slot 2175 (2 Floor, East Wing) 2 658.812 L6C8 138077 2015-01-09 2014-12-10 2009-09-04 Books

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