Chatterjee, Arijit

Reactions to waiting: (measuring the waiting experience and theorizing a robust model for the relevant dimensions to be improved) by Arijit Chatterjee (Student Project) Chatterjee, Arijit - Ahmedabad Indian Institute of Management 2003 - 30 p.

Submitted to Prof. Goutam Dutta

Customer satisfaction
Project report (student)

SP 2003/1030

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