Winning at service: lessons from service leaders
Schmidt, Waldemar
Winning at service: lessons from service leaders - New York John WIley 2003 - xv, 184 p.
9780470848234
Service industry - Management
Customer services
Leadership
Corporations - Management
658.8
Winning at service: lessons from service leaders - New York John WIley 2003 - xv, 184 p.
9780470848234
Service industry - Management
Customer services
Leadership
Corporations - Management
658.8