Library analytics and metrics: using data to drive decisions and services - London Facet Publishing 2015 - xxxi, 176 p.

This book will inform and inspire librarians, archivists, curators and technologists to make better use of data to help inform decision-making, the development of new services and the improvement of the user experience.
With the wealth of data available to library and cultural heritage institutions, analytics are the key to understanding their users and improving the systems and services they offer. Using case studies to provide real-life examples of current developments and services, and packed full of practical advice and guidance for libraries looking to realize the value of their data, this will be an essential guide for librarians and information professionals.

Table of content:

Introduction: getting the measure of analytics and metrics
1. Library data: big and small
2. Data-driven collections management
3. Using data to demonstrate library impact and value
4. Going beyond the numbers: using qualitative research to transform the library user experience
5. Web and social media metrics for the cultural heritage sector
6. Understanding and managing the risks of analytics
7. Conclusion: towards a data-driven future?


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