Kumar, Lekha

Fresh fingerprints: cases of innovations in public service delivery Kumar, Lekha - New Delhi Tata Mcgraw Hill Education Private Ltd. 2012 - xviii, 238 p.

While the challenges faced in public service delivery are well known, the solutions are not. Innovation and technology have risen to become the fortified spine of the system, with their span and scope widening with each sunset. Such is the power of technology combined with the spark of ideation that the world has become the world we see today from the primeval basics.

Fresh Fingerprints acknowledges and documents the innovative initiatives undertaken by the Indian Government, both state and central, leveraging the platform of e-Governance. The 14 projects in the book are the handpicked choices made after a review of almost 1000 e-Governance initiatives from diverse sectors that include education, health, agriculture, tax administration, to name a few. This book analyzes the projects and explores the challenges faced in governance. It demystifies the process of innovation-driven transformations by emphasizing critical dilemmas and opportunities, using real-life examples. Its insightful analyses of the use of strategic innovations in resolving these conflicts, helps formulate a strong and pragmatic approach for ushering transformations in the delivery of public services. It offers authentic data and facts not easily available in the public domain.


Internet in public administration - India
Electronic government information - India
Public administration - India - Automation
Information technology - India

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