Customer satisfaction measurement for ISO 9000-2000

By: Hill, NigelContributor(s): Roche, Greg | Self, BillMaterial type: BookBookPublication details: Oxford Butterworth-Heinemann 2002Description: xii, 148 pISBN: 0750655135; 9780750655132Subject(s): Consumer satisfaction - Statistical methods | Questionnaires | ISO 9000 Series Standards - Handbooks, manualsDDC classification: 658.812
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Books Vikram Sarabhai Library
Rack 40-A / Slot 2264 (2nd Floor, East Wing) General Stacks 658.812 H4C8 (Browse shelf(Opens below)) Available 157622

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