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The customer-driven organization: employing the kano model

By: Material type: TextTextPublication details: CRC Press 2015 Boca RatonDescription: 100 pISBN:
  • 9781482217100
Subject(s): DDC classification:
  • 658.812 C6C8
Summary: Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers—both internal and external. Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships. The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus. (https://www.crcpress.com/The-Customer-Driven-Organization-Employing-the-Kano-Model/Coleman-Sr/9781482217100)
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Item type Current library Item location Collection Shelving location Call number Status Date due Barcode
Books Vikram Sarabhai Library Rack 40-A / Slot 2262 (2nd Floor, East Wing) Non-fiction General Stacks 658.812 C6C8 (Browse shelf(Opens below)) Available 189723

Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers—both internal and external.
Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.
The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.
(https://www.crcpress.com/The-Customer-Driven-Organization-Employing-the-Kano-Model/Coleman-Sr/9781482217100)

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