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The ultimate online customer service guide: how to connect with your customers to sell more!

By: Material type: TextTextPublication details: New Jersey John Wiley & Sons, Inc. 2011Description: iv, 252 pISBN:
  • 9780470637708
DDC classification:
  • 658.812
Summary: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide. https://www.wiley.com/en-us/The+Ultimate+Online+Customer+Service+Guide%3A+How+to+Connect+with+your+Customers+to+Sell+More%21-p-9781118007655
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Item type Current library Item location Collection Shelving location Call number Status Date due Barcode
Books Vikram Sarabhai Library Rack 40-A / Slot 2262 (2nd Floor, East Wing) Non-fiction General Stacks 658.812 C6U5 (Browse shelf(Opens below)) Available 174645

Make your online customers happy—and create new ones—with this winning guide
Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities.

The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers.

Authentically use social media to connect with customers to boost your bottom line
Attract new customers through your online presence
Achieve higher GMS (Gross Merchandise Sales) with quality customer service
Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

https://www.wiley.com/en-us/The+Ultimate+Online+Customer+Service+Guide%3A+How+to+Connect+with+your+Customers+to+Sell+More%21-p-9781118007655

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