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Creating value for customers: designing and implementing a total corporate strategy

by Band, William A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley & Sons 1991Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 B2C7] (1).

Project planning, scheduling and control: a hands-on guide to bringing projects in on time and on budget

by Lewis, James P.

Edition: Revised ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Chicago Richard D.Irwin, Inc. 1995Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 L3P7] (1).

Customer retention: an integrated process for keeping your best customers

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Oxford University Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 L6C8] (1).

Management of quality: strategies to improve quality and the bottom line

by Hagan, Jack.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford Oxford University Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.562 H2M2] (1).

Competitive product development: a quality approach to succeeding in the 1990s and beyond

by Boznak, Rudolph G | Decker, Audrey K.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Oxford University Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 C6] (1).

Market-based management: strategies for growing customer value and profitability

by Best, Roger J.

Edition: International editionMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey Prentice-Hall International, Inc. 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 B3M2] (1).

A model of customer satisfaction with service encounters involving failure and recovery

by Smith, Amy K | Bolton, Ruth N | Wagner, Janet.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 S6M6] (1).

Quality management

by Majumdar, Prabal.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Calcutta Samatat Prakashan 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.562 M2Q8] (1).

Construction marketing: strategies for success

by Pettinger, Richard.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Macmillan Press Limited 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 P3C6] (1).

Best of class: building a customer service organization

by Shelton, Ken [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Provo Executive Excellence Publishing 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 B3] (1).

Measuring business performance

by Neely, Andy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Profile Books 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 650 N3M3] (1).

Improving marketing effectiveness: the methods and tools that work best

by Shaw, Robert.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Macmillan (India) 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 S4I6] (1).

Customers.com: how to create a profitable business strategy for the internet and beyond

by Seybold, Patricia B | Marshak, Ronni T.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Random House 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 338.7 S3C8] (1).

Supply chain management for global competitiveness

by Sahay, B. S [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan (India) 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 338.6 S8] (1).

Designing and delivering superior customer value: concept, cases, and applications

by Weinstein, Art | Johnson, William C.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boca Raton St.Luice Press 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 W3D3] (1).

The profit zone: how strategic business design will lead you to tomorrow's profits

by Slywotzky, Adrian J | Morrison, David J | Andelman, Bob.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley & Sons 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.1145 S5P7-1] (2).

Dynamic model of consumers' usage of services: usage as an antecedent and consequence of satisfaction

by Bolton, Ruth N | Lemon, Katherine N.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 B6D9] (1).

Antecedents and consequences of customer value: testing an expanded framework

by Grisaffe, Douglas B | Kumar, Anand.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 G7A6] (1).

Competing on value: bridging the gap between brand and customer value

by Knox, Simon | Maklan, Stan.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Financial Times Pitman Publishing 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 K6C6] (1).

Quick response in the supply chain

by Hadjiconstantinou, Eleni [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Berlin Springer 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 Q8] (1).

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