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Creating customer focused organizations

by Dickinson, Brian.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico Publishing House 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 D4C7] (1).

Futurize your enterprise: business strategy in the age of the e-customer

by Siegel, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley and Sons 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 S4F8] (1).

The market driven organization: understanding, attracting, and keeping valuable customers

by Day, George S.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Free Press 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 D2M21] (1).

The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first

by Thompson, Harvey.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York McGraw-Hill 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 T4C8] (1).

Supply chain management: in the twenty-first century

by Sahay, B. S [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Mcmillan 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 S81] (1).

How to win customers in the digital world: total action or fatal inaction

by Vervest, Peter | Dunn, Al.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Berlin Springer-Verlag 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.83 V3H6] (1).

Custom enterprise.com: every product, every price, every message

by Wiegran, Gaby | Koth, Hardy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Pearson Education Ltd., 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.83 W4C8] (1).

The seven secrets of service strategy

by Horovitz, Jacques.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Harlow Financial Times 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 H6S3] (1).

Strategic safety stocks in supply chains

by Minner, Stefan.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Berlin Springer-Verlag 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.787 M4S8] (1).

Batteries included!: creating legendary service

by Barlow, Nigel May.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Auckland Random House 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 B2B2] (1).

Relationship marketing: gaining competitive advantage through customer satisfaction and customer retention

by Henning-Thurau, Thorsten [Editor] | Hansen, Ursula [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Berlin Springer-Verlag 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 R33] (1).

Customer relationship management: emerging concepts, tools and applications

by Sheth, Jagdish N [Editor] | Parvatiyar, Atul [Editor] | Shainesh, G [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 C81] (1).

Accelerating customer relationships: using CRM and relationship technologies

by Swift, Ronald S.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey Prentice-Hall 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 S9A2] (1).

Supply chain management

by Mentzer, John T [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Response Books 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 S82] (1).

Essentials of supply chain management

by Mohanty, R. P | Deshmukh, S. G.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Phoenix Publishing House 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 M6E8] (1).

Logistical management: the integrated supply chain process

by Bowersox, Donald J | Closs, David J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi McGraw-Hill Publishing Company Limited 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.78 B6L6] (1).

CRM at the speed of light: capturing and keeping customers in internet real time

by Greenberg, Paul.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Tata McGraw-Hill 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 G7C8] (1).

Transform your supply chain releasing value in business

by Hughes, Jon | Michels, Bill | Ralf, Mark.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London International Thomson Business Press 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 H8T7] (1).

Partners.com: how to profit from the new DNA of business

by Cunningham, Michael J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Perseus Publishing 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 C8P2] (1).

Developing business strategies

by Aaker, David A.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley & Sons, Inc. 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 A2D33/2001] (1).

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