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Customer culture: how FedEx and other great companies put the customer first every day

by Basch, Michael D.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey Financial Tiems/Prentice-Hall 2002Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 B2C81] (1).

Executive and organisational continuity: managing the paradoxes of stability and change

by Srivastava, Suresh | Fry, Ronald E.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass Publisher 1992Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 S7E9] (1).

The ultimate advantage: creating the high involvement organization

by Lawler, Edward E.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass Publishers 1992Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.3152 L2U5] (1).

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