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Design and operation of customer service systems

by Bender, Paul S.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York AMACOM 1976Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 B3D3] (1).

Close to the customer: an American management association research report on consumer affairs

by Bohl, Don Lee [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 1987Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 C5] (1).

Assuring customer satisfaction: a guide for business and industry

by Cron, Rodney L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Van Nostrand Reinhold Co. 1974Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 C7A8] (1).

Customer service: the road to greater profits

by Moseley, Lloyd W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Chain Store Age Books 1972Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 M6C8] (1).

Customer relations

by National Foremen's Institute | National Foreman's Institute.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Waterford, Conn. National Foreman's Institute 1965Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 N2C8] (1).

Successful marketing research: the complete guide to getting and using essential information about your customers and competitors

by Hester, Edward L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley & Sons 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.83 H3S8] (1).

Managing sales leads: how to turn every prospect into a customer

by Donath, Bob | Dixon, Carolyn K | Richard, A Crocker | Obermayer, James W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Chicago NTC Business Books 1995Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.81 D6M2] (1).

The loyalty effect: the hidden force behind growth, profits, and lasting value

by Reichheld, Frederick F | Teal, Thomas.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 R3L6] (1).

Customer retention: an integrated process for keeping your best customers

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Oxford University Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 L6C8] (1).

How to find and cultivate customers through direct marketing

by Baier, Martin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lincolnwood NTC Business Books 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.84 B2H6] (1).

Net gain: expanding markets through virtual communities

by Hagel, John | Armstrong, Arthur G.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 H2N3] (1).

The quest for loyalty: creating value through partnership

by Reichheld, Frederick F.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 Q8] (1).

Beyond customer satisfaction to customer loyalty: the key to greater profitability

by Bhote, Keki R.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 B4B3] (1).

The customer loyalty pyramid

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Westport Quorum Books 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 L6C8] (1).

Customer connections: new strategies for growth

by Wayland, Robert Edwin | Cole, Paul Michael.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 W2C8] (1).

Customer bonding: 5 steps to lasting customer loyalty

by Cross, Richard | Smith, Janet.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lincolnwood NTC Business Books 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 C7C8] (1).

Building brands directly: creating business value from customer relationships

by Pearson, Stewart.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Houndmills Macmillan 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 P3B8] (1).

Quality samurai: designed pathways for TQM implementation

by Natarajan, T. R | Pio, Edwina.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Macmillan (India) 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.562 N2Q81] (1).

Customer behaviour: consumer behaviour and beyond

by Sheth, Jagdish N | Mittal, Banwari | Newman, Bruce I.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Fort Worth Dryden Press 1999Availability: No items available Checked out (1).

Antecedents and consequences of customer value: testing an expanded framework

by Grisaffe, Douglas B | Kumar, Anand.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 G7A6] (1).

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