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The service edge: 101 companies that profit from customer care

by Zemke, Ron | Schaaf, Dick.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York New American Library 1989Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 Z3S3] (1).

E-Service: 24 ways to keep your customers when the competition is just a click away

by Zemke, Ron | Connellan, Tom.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 Z3E5] (1).

Customer service best practices: case studies and strategies

by Zemke, Ron [Editor] | Woods, John A [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Mumbai Jaico Publishing House 2004Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.8 C8] (1).

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