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Professional telephone skills: make every call more positive and productive (CD)

Material type: materialTypeLabelBookPublisher: KS Career track 2000Subject(s): Communication | Telephonic | Phone etiquette | Business communicationDDC classification: D000011 Summary: What voice is your customer hearing ? It's the voice of the people handling your phones. They speak for your organization to clients, customers, supplier, every one - all day long. That's why they should be among the most well-trained people in your organization. Phone etiquette can have a significant effect on your company's ability to satisfy. This programme will provide you the proven strategies to turn every call into a business boosting contact.
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CD-DVD-VHS CD-DVD-VHS Vikram Sarabhai Library
Audio Visual
Reference D000011 (Browse shelf) Not for loan CD000011

What voice is your customer hearing ? It's the voice of the people handling your phones. They speak for your organization to clients, customers, supplier, every one - all day long. That's why they should be among the most well-trained people in your organization. Phone etiquette can have a significant effect on your company's ability to satisfy. This programme will provide you the proven strategies to turn every call into a business boosting contact.

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