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Customer service: empowerment and entrapment

Contributor(s): Sturdy, Andrew [Editor] | Grugulis, Irena [Editor] | Willmott, Hugh [Editor].
Material type: materialTypeLabelBookSeries: Critical perspectives on work and organisations. Publisher: New York Palgrave 2001Description: xi, 215 p.ISBN: 0333946073; 9780333946077.Subject(s): Customer satisfaction | Customer serviceDDC classification: 658.812 Summary: Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
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Slot 2173 (2 Floor, East Wing) 658.812 C8 (Browse shelf) Available 160608

Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

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