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E-Service: 24 ways to keep your customers when the competition is just a click away

By: Zemke, Ron.
Contributor(s): Connellan, Tom.
Material type: materialTypeLabelBookPublisher: New York American Management Association 2001Description: viii, 341 p.ISBN: 0814406068; 980814406069.Subject(s): Customer loyalty | Internet marketingDDC classification: 658.812
List(s) this item appears in: Internet Marketing
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