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Customer relationship management: emerging concepts, tools and applications

Contributor(s): Sheth, Jagdish N [Editor] | Parvatiyar, Atul [Editor] | Shainesh, G [Editor].
Material type: materialTypeLabelBookPublisher: New Delhi Tata McGraw-Hill 2001Description: xv, 544 p.ISBN: 0070435049; 9780070435049.Subject(s): Customer relations - Management | Customer service | Customer satisfactionDDC classification: 658.812
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Item type Current location Item location Call number Status Notes Date due Barcode
Books Vikram Sarabhai Library
Slot 2173 (2 Floor, East Wing) 658.812 C81 (Browse shelf) Available Pencil Marks (19.06.2018) 148248

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