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Transforming teams: tips for improving collaboration and building trust

By: John, Claudia St.
Material type: materialTypeLabelBookPublisher: Boca Raton CRC Press 2016Description: xi, 224 p.ISBN: 9781498721479.Subject(s): Teams in the workplace | Management | Organizational behavior | Organizational effectiveness | Personnel managementDDC classification: 658.4022 Summary: Features Details proven methods to help teams overcome breakdowns and lack of trust Illustrates common workplace conflicts that occur between sales, customer service, and operations Uses an accessible, narrative approach to deliver complex concepts regarding trust, behavioral style, and essential conversations at the workplace Includes helpful tips and takeaways that readers can immediately apply to improve their collaborative and team-building skills Summary Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why these breakdowns occur and details what you can do to correct them. A motivational management tale, Transforming Teams: Tips for Improving Collaboration and Building Trust is based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves. As the story unfolds, readers follow along and learn the three communication minefields that can derail and disrupt effective teamwork: breaking promises, avoiding conflict, and not holding each other accountable. Readers gain important insights as the characters end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others. Although there’s no silver bullet for solving team conflict, there are a number of proven tools and strategies that can help teams improve collaboration and productivity. This book presents these tools in a manner that any front-line manager can immediately deploy to help team members identify challenges objectively and take responsibility for improving the team dynamic. https://www.crcpress.com/Transforming-Teams-Tips-for-Improving-Collaboration-and-Building-Trust/SHRM-SCP/p/book/9781498721479
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Non-fiction 658.4022 J6T7 (Browse shelf) Available 193607

Table of Contents:

1. Eliza’s Bad Monday at HDS Tech

2. Golden Nuggets

3. Bedtime with Badger and Coyote

4. Quiet Kirby

5. The Stories We Tell

6. Dear Old School Days

7. The Communication Preferences of Homo sapiens

8. The Language of DISC

9. Sales vs. Customer Service

10. The Only One You Can Change Is You

11. Dave’s Critical Conversations

12. Feedback for Claire

13. Lunch with Karen

14. It’s All about Trust

15. Making Promises

16. Managing Promises

17. Unpacking Baggage and Restoring Trust

18. Actions vs. Intentions

19. Components of Collaboration

20. What Eliza Knows—Resources for Managers: Components of Collaboration
The Importance of Behavioral Style
What You Can Do
The Language of Trust
What You Can Do
Making and Managing Promises
What You Can Do
Critical Conversations
What You Can Do
The Badger and Coyote Bring It All Home

Features

Details proven methods to help teams overcome breakdowns and lack of trust
Illustrates common workplace conflicts that occur between sales, customer service, and operations
Uses an accessible, narrative approach to deliver complex concepts regarding trust, behavioral style, and essential conversations at the workplace
Includes helpful tips and takeaways that readers can immediately apply to improve their collaborative and team-building skills
Summary

Human resources and management consultants are frequently asked to help their clients address fundamental breakdowns within their organizations. More often than not, these breakdowns occur between conflicting functional areas, such as sales and customer service, sales and operations, or creative and operations management. This book explains why these breakdowns occur and details what you can do to correct them.

A motivational management tale, Transforming Teams: Tips for Improving Collaboration and Building Trust is based on the author’s real-world experience as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to illustrate problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing, themselves.

As the story unfolds, readers follow along and learn the three communication minefields that can derail and disrupt effective teamwork: breaking promises, avoiding conflict, and not holding each other accountable. Readers gain important insights as the characters end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.

Although there’s no silver bullet for solving team conflict, there are a number of proven tools and strategies that can help teams improve collaboration and productivity. This book presents these tools in a manner that any front-line manager can immediately deploy to help team members identify challenges objectively and take responsibility for improving the team dynamic.



https://www.crcpress.com/Transforming-Teams-Tips-for-Improving-Collaboration-and-Building-Trust/SHRM-SCP/p/book/9781498721479

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