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Dealing with difficult people

By: Harvard Business School Press.
Series: The resultsdriven manager series. Publisher: Boston Harvard Business School Press 2005Description: ix, 140 p.ISBN: 9781591396345.Subject(s): Problem employees | Interpersonal conflict | Personnel managementDDC classification: 658.3045 Summary: To deal with difficult people: avoid conflicts and negativity, foster positive behavior, and motivate under performers. Managers are under increasing pressure to deliver better results faster than the competition. Meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow. (Source: http://harvardbusinessonline.hbsp.harvard.edu/)
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 1932 (2 Floor, East Wing) 658.3045 D3 (Browse shelf) Available 168112

Includes bibliographical references.

To deal with difficult people: avoid conflicts and negativity, foster positive behavior, and motivate under performers. Managers are under increasing pressure to deliver better results faster than the competition. Meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow. (Source: http://harvardbusinessonline.hbsp.harvard.edu/)

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