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NASSCOM-Everest India BPO study: roadmap 2012 capitalisting on the expanding BPO landscape

By: NASSCOM.
Publisher: New Delhi National Association of Software and Service Companies 2008Description: 297 p.Subject(s): BPO industry - IndiaDDC classification: 338.7616584058 Summary: A comprehensive report on India's BPO industry maps out Indian BPO industry's next wave of growth and paints a vision for the future. The study has been done from the point of buyers, third-party vendors, captives and policy makers. It is attempted to serve as a comprehensive and authoritative reference point for all stakeholders. The study deep-dives into the true differentiating factors and also what needs to be done to sustain long-term value proposition of the Indian BPO industry. Over 60, of the Indian BPO industry has been physically interviewed during the course of this study, in addition to over 30 buyers who were interviewed to shape this mammoth study - making it the biggest survey of the Indian BPO industry to date. Insightful analysis is backed by several supporting graphs and figures to derive knowledge-based, meaningful conclusions and reveal newly-emerging trends. Real issues, challenges as well as opportunities have been mapped and deliberated upon from multiple perspectives. Besides administering prescriptions for providers and buyers, the study also proposes recommendations for institutionalizing state-led/supported initiatives to propel growth.
List(s) this item appears in: BPO Sector
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Item type Current location Call number Status Date due Barcode
Books Books Vikram Sarabhai Library
338.7616584058 N2N2/2008 (Browse shelf) Available 166200

A comprehensive report on India's BPO industry maps out Indian BPO industry's next wave of growth and paints a vision for the future. The study has been done from the point of buyers, third-party vendors, captives and policy makers. It is attempted to serve as a comprehensive and authoritative reference point for all stakeholders. The study deep-dives into the true differentiating factors and also what needs to be done to sustain long-term value proposition of the Indian BPO industry. Over 60, of the Indian BPO industry has been physically interviewed during the course of this study, in addition to over 30 buyers who were interviewed to shape this mammoth study - making it the biggest survey of the Indian BPO industry to date. Insightful analysis is backed by several supporting graphs and figures to derive knowledge-based, meaningful conclusions and reveal newly-emerging trends. Real issues, challenges as well as opportunities have been mapped and deliberated upon from multiple perspectives. Besides administering prescriptions for providers and buyers, the study also proposes recommendations for institutionalizing state-led/supported initiatives to propel growth.

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