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Business process outsourcing: Oh! BPO-structure and chaos fund and agony

By: Anandkumar, V.
Publisher: New Delhi Response Books 2008Description: xxii, 218 p.ISBN: 9788178298788.Subject(s): Offshore outsourcing - India | Data processiong service centres - India | Computer service industry - IndiaDDC classification: 658.4058 Summary: A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V Anandkumar (VAK) and Subhasish Biswas have provided an insider`s perspective that will be an invaluable read for the 150, 000 newcomers that enter this industry every year from second- and third-tier cities, and to the `BPO ites` that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders-for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.
List(s) this item appears in: BPO Sector
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Books Books Vikram Sarabhai Library
658.4058 A6B8 (Browse shelf) Available 165253

A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V Anandkumar (VAK) and Subhasish Biswas have provided an insider`s perspective that will be an invaluable read for the 150, 000 newcomers that enter this industry every year from second- and third-tier cities, and to the `BPO ites` that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders-for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.

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