E-Service: 24 ways to keep your customers when the competition is just a click away (Record no. 40071)

000 -LEADER
fixed length control field 00889nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140323b2001 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814406068
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 980814406069
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zemke, Ron
9 (RLIN) 185751
245 ## - TITLE STATEMENT
Title E-Service: 24 ways to keep your customers when the competition is just a click away
Statement of responsibility, etc. Zemke, Ron
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. American Management Association
Date of publication, distribution, etc. 2001
-- 165307
300 ## - PHYSICAL DESCRIPTION
Extent viii, 341 p.
365 ## - TRADE PRICE
Price amount USD 25.00
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty
9 (RLIN) 40162
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Internet marketing
9 (RLIN) 47660
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Connellan, Tom
9 (RLIN) 188406
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 00025.00
-- USD
-- 2001-06-12
-- Natraj Book Centre
-- 00210299
-- 2001-05-14
-- 180
-- 2001-05-21
-- A
-- 001230.00
-- 10.00%
-- 00000.00
-- Librarian
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Item location Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
          Vikram Sarabhai Library Vikram Sarabhai Library   2009-05-04 Slot 2178 (2 Floor, East Wing) 1 658.812 Z3E5 149054 2012-11-05 2012-11-05 2009-09-04 Books

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