Customer relationship management: emerging concepts, tools and applications (Record no. 39128)

000 -LEADER
fixed length control field 00971nam a2200241Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140323b2001 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070435049
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070435049
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
245 ## - TITLE STATEMENT
Title Customer relationship management: emerging concepts, tools and applications
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Tata McGraw-Hill
Date of publication, distribution, etc. 2001
-- 125959
300 ## - PHYSICAL DESCRIPTION
Extent xv, 544 p.
365 ## - TRADE PRICE
Price amount INR 550.00
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations - Management
9 (RLIN) 57279
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer service
9 (RLIN) 71400
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer satisfaction
9 (RLIN) 38900
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sheth, Jagdish N.
Relator term Editor
9 (RLIN) 115465
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Parvatiyar, Atul
Relator term Editor
9 (RLIN) 188248
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Shainesh, G.
Relator term Editor
9 (RLIN) 188249
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Item location Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Price effective from Koha item type Public note
          Vikram Sarabhai Library Vikram Sarabhai Library   2009-05-04 Slot 2173 (2 Floor, East Wing) 3 4 658.812 C81 148248 2018-09-18 2018-07-12 2009-09-04 Books Pencil Marks (19.06.2018)

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