Talking about machines: an ethnography of a modern job (Record no. 205917)

000 -LEADER
fixed length control field 02181aam a2200193 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170904b1996 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780801483905
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 305.96864
Item number O7T2
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Orr, Julian E.
9 (RLIN) 348050
245 ## - TITLE STATEMENT
Title Talking about machines: an ethnography of a modern job
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Cornell University Press
Date of publication, distribution, etc 1996
Place of publication, distribution, etc New York
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 172 p.
520 ## - SUMMARY, ETC.
Summary, etc This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.

The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.

Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment.

http://www.cornellpress.cornell.edu/book/?GCOI=80140100138280
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Xerox corporation - customer services
9 (RLIN) 348051
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Photocopying machines - maintenance and repair - United States
9 (RLIN) 348052
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Mechanics - United States
9 (RLIN) 348053
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Ethnology - United States
9 (RLIN) 348054
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Item location Total Checkouts Total Renewals Full call number Barcode Checked out Date last seen Date last borrowed Cost, replacement price Koha item type
          Non-fiction Vikram Sarabhai Library Vikram Sarabhai Library General Stacks 2017-09-05 8 1386.92 Slot 356 (0 Floor, West Wing) 2 3 305.96864 O7T2 195104 2019-11-30 2019-08-02 2019-08-02 1719.69 Books

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